We are committed to providing our customers with the best products and services. We understand that there may be situations where you may need to request a refund. Please read our refund policy carefully to understand the conditions under which you can receive a refund.
- Product Defects or Damages:
If you receive a product that is defective or damaged, please contact our customer support team within 30 days of receiving the item.
Provide clear photographs or evidence of the defect or damage.
We will offer you a full refund or send you a replacement product, as per your preference.
- Incorrect Product Shipment:
If you receive the wrong product, please contact our customer support team within 30 days of receiving the item.
We will provide instructions for returning the incorrect item.
Upon receiving the returned item, we will either issue a full refund or send you the correct product, based on your preference.
- Unwanted or Dissatisfaction:
If you are dissatisfied with your purchase for any reason other than defects or incorrect shipment, you may request a refund within 30 days of receiving the product.
The product must be returned in its original condition, unused, and with all packaging intact.
- Late or Non-Delivery:
If your order is significantly delayed or not delivered within the estimated timeframe, please contact our customer support team.
We will investigate the issue and offer a refund or reship the order, depending on the circumstances.
- Cancelled Orders:
If you decide to cancel your order before it has been shipped, you can request a refund.
If the order has already been shipped, please refer to the “Unwanted or Dissatisfaction” section for the refund process.
- Refund Processing Time:
Please allow 30 business days for the processing of refunds after we have received the returned item or approved your refund request.
- Contact Us:
To request a refund or seek clarification on our refund policy, please contact our customer support team.